AquaGear wants you to be happy with your purchase. We will accept returns on any item within 45 days of purchase, except as noted below.
Returns Made Easy
Unlike some companies who make returns and exchanges a total nightmare, our return process is extremely simple:
1. Put the item(s) back in the box they came in.
2. Ship them to our warehouse (address below).
Just include a brief note to let us know if you want a refund or would like to exchange the item(s) for something else. It’s that simple.
Requirements for Returns
In “Like New” Condition
In order to qualify for a refund, the items must be in new, unused condition. It’s ok if you want to try it out in the pool – just be sure to rinse it off afterwards. Returned items must be in or with their original retail packaging, and include all printed materials and accessories that came with, if applicable.
Within 45 Days
Items must be returned within 45 days of the invoice date for a full refund. After that time, we may be still be able to exchange them, at the manager’s discretion. In either case, the item(s) must still be in “like new” condition.
There are a few exceptions & Limitations to our return policy, as follows:
Goggles & Masks
Goggle and mask lenses are highly susceptible to finger prints, scratches, and water marks. If you think you might want to return your goggles, keep them well-protected and be sure not to touch the lenses with your bare fingers. If we can’t clean the fingerprints off or buff out the scratches, we can’t resell them, and unfortunately can’t give a full refund. In the case that we receive damaged goods from you, you will receive a store credit rather than a refund.
All electronics must be returned within 14 days of delivery confirmation. Must be in excellent and working condition with no music uploaded and all parts intact.
Personal Care Products
For health and safety reasons, Personal Care items (e.g., soap, shampoo, diapers) cannot be returned once opened.
DVD, CD’s, and Software
Due to copyright law, we are not permitted to accept returns on DVDs, CDs, and software once opened. We are more than happy to replace defective media with the same item.
If the difference between your returned item and the item you are exchanging for is less than $1, you will not be contacted to collect an additional payment and your exchange will be honored. Conversely, we will not refund any amount less than $1. However, you can use this remainder as a store credit.
Shipping charges are non-refundable. However, if you are exchanging one item for another, we will pay for the outbound shipping on the replacement item(s) for any continental US addresses. International orders are not applicable. If you received free shipping based on a promotional threshold, ie. “Free Shipping on orders over $75″, and a partial-refund drops your order total below that threshold, outbound shipping charges may be deducted from your refund. Please contact Customer Service with any questions.
Shipment of Returns
Returned items must be mailed to the address below, postage paid. We cannot accept COD returns, and cannot be responsible for packages mailed to the wrong address. For expensive items, we highly recommend insuring the package for the value of the items. We can’t be responsible for items lost or damaged in the mail.
Ship Returns To:
AquaGear, Inc Attn: Returns Department 13297 Temple Blvd. Building B West Palm Beach, FL 33412