Your Order Shipped via USPS Priority Mail International on the day you ordered it (Dec 31 2011).

Your order was processed through a sort facility in AUSTRALIA on January 09, 2012 at 9:15 am, and according to tracking, you should have it soon.

You can track your order here: http://trkcnfrm1.smi.usps.com/PTSInternetWeb/InterLabelInquiry.do?origTrackNum=CJ460587522US

You should have received an email from us on the day your order shipped with your tracking information. (if not, please check your spam folder)

Its not uncommon for a package going to Australia to take 7-10 business days. And today is the 7th business day from when your order was placed. If you don’t get it by Friday, please contact us using our contact form: /contact_us.html.

As a general note, you will get a much faster reply through our contact form than through comments since we don’t check here often.

Please let us know if you have any other questions!

Thanks,
Nick

Sí, tenemos las gafas de la princesa en stock y podemos enviar a casi todos los países incluyendo a México! Por favor, háganos saber si usted tiene cualquier otra pregunta.

Gracias,
Nick Rahl
AquaGear, In

English Translation:

Hi Mario,

Yes, we have the Princess Goggles in stock and we can ship to almost any country including Mexico! Please let us know if you have any other questions.

Thanks,
Nick Rahl
AquaGear, Inc

We have refunded you the difference. This is a bug in Google Checkout which we have no control over. We have told Google about the problem, and so far Google has refused to fix it. The issue is, if you choose $5.95 shipping from the drop down and hit “checkout” before Google’s page finishes loading, the shipping drop down box resets, and Alaska & Hawaii shipping gets selected since its first in the alphabet. The trick is to wait a second for the page to finish loading, then choose $5.95 and you’ll be OK. Or as an alternative, use our on-site checkout instead of Google Checkout.

We regularly check all incoming orders for this issue and refund the difference when this happens.

Your order shipped today and you should have it in about 2 days.

Please let us know if you have any other questions!

Thanks,
Nick

[Translation: Good day, the princess goggles, do you have them in stock and let me know if you shipment to Merida Mexico]

Yes! We ship to almost every country with a postal system. After you enter your address at checkout, you’ll get international shipping rates. We ship all orders (including international) same day.

Please give us a call if you have any further questions.

Thanks!